Learning Commons Student Worker

Department

Library

Status

Part-Time

Time Period

$10.50 per hour

Available

Description

The Learning Commons Student Worker supports the daily operations of the Learning Commons by providing excellent customer service at the Library Service Desk and front-line IT Help Desk support. This position plays a vital role in creating a welcoming, efficient, and academically supportive environment for students, faculty, and staff while upholding the mission and values of the university.

Responsibilities

1. Library Service Desk Assistance

Greet and assist library patrons with courtesy and professionalism.
Guide patrons in locating library materials, including books, journals, and digital resources.
Assist patrons with library databases, research inquiries, and all library equipment, including copiers, scanners, and printers.
Process check-out and check-in of library materials accurately.
Help maintain an organized, welcoming, and respectful library environment.

2. IT Help Desk Support

Troubleshoot common technology issues such as printer problems, Wi-Fi connectivity, and password resets; escalate complex issues to the university’s IT department when necessary.
Create ID badges for students, staff, and faculty.
Apply credit to student print balances following appropriate payment-handling procedures.
Offer guidance on accessing and using university-provided digital resources and learning management systems.
Collaborate with library staff and IT professionals to improve services and technical support processes.

Work Schedule & Supervision

Work schedule is dependent on team hours and availability.
Must be able to work a flexible schedule, including some evenings and weekends.
Reports to the Head of Public Services.
Receive training in library systems, customer service protocols, and basic IT troubleshooting.

Qualifications

Strong customer service and communication skills.
Ability to troubleshoot minor IT issues and provide clear, patient instructions.
Familiarity with library systems and academic research tools is a plus.
Ability to maintain a professional, respectful, and approachable demeanor in a Christian academic setting.
Must be in good academic standing.
Must maintain confidentiality of student and institutional records in accordance with FERPA and university policies.

Preferred Qualifications

Desired GPA: 3.5
Desired Class Standing: Sophomore or Junior

Physical & Technical Requirements

Ability to lift up to 25 lbs.
Ability to work at a computer for extended periods.