Director of IT Operations

Department

Information Technology

Status

Full-Time

Time Period

40 hours/12 months

Available

March 16, 2026

Description

The Director of IT Operations directs infrastructure, systems, and cybersecurity operations for all corporate CIU technology. The Director of IT Operations leads a team of Information Technology (IT) staff and third-party support vendors to meet and align with corporate business needs.

Responsibilities

Direct the design and support of the campus infrastructure and the IT staff and third-party vendors who support day-to-day operations and related projects.
Oversee the monitoring, testing, evaluation, optimization, and budget of the campus infrastructure.
Provide leadership and guidance to external vendors and internal staff on physical infrastructure modifications as needed.
Direct the cybersecurity and compliance activities of the organization, ensuring data security aligned with policies and regulations.
Lead IT staff and third-party support vendors to monitor campus systems and respond timely to threats and vulnerabilities.
Direct IT continuity and disaster recovery planning, testing, and procedures to ensure resiliency among the corporate infrastructure.
Assist the CIO and other university leaders in the cost scoping of technology infrastructure, software/applications, and end-point devices for multi-year capital technology expense planning.
Manage the development and cataloging of all IT procedures, diagrams, logs, third-party vendor matrix, and other documentation for the IT department, in addition to reviewing quality of documentation under best practices and frameworks (e.g., ITIL, COBIT, CMMI).
Supervise IT staff and direct third-party vendors and contractors supporting the infrastructure, systems, and technology operations.
Establish training schedules and plans to ensure adequate skills and certifications are held by IT staff.

Qualifications

Five to seven years’ experience in managing technology operations, infrastructure or systems support.
Experience managing network, telephony, or cloud support vendors preferred.
Experience managing network implementation or modernization projects helpful.
SFIA, COBIT, or CMMI framework knowledge a plus.
CGEIT, CISM, or ITILv3 or higher certification required.
CISSP or equivalent certification helpful.
MCSE or equivalent certification a plus.
CompTIA Security+ or equivalent certification a plus.
Bachelor’s degree in technology-related field required.

Benefits

CIU provides a benefits package that includes:

Health Plan;
401(k) plan with match opportunity;
Employer provided group life insurance;
Long term disability insurance;
Vacation days, holidays, sick leave, family leave;
Educational benefits: tuition reduction for PreK3-Graduate.