Assistant Residential Services Coordinator

Department

Auxiliary Services

Status

Full-Time

Time Period

40 hours/12 months

Available

April 15, 2025

Description

The Assistant Residential Services Coordinator plays a key role in supporting the Residential Services Coordinator to ensure the smooth operation and maintenance of residential properties at Columbia International University. This individual will be instrumental in fostering positive relationships with residents and maintaining the highest standards of service and property upkeep. The coordinator will be well-organized, detail-oriented, approachable, and committed to providing exceptional customer service. This role involves a combination of administrative duties, tenant relations, and maintenance coordination to ensure a seamless and high-quality living experience for all residents.

Responsibilities

Customer service and tenant relations:

Resident interaction: Serve as a friendly and approachable point of contact for both current and prospective residents, assisting with inquiries, concerns, and requests related to maintenance issues, resident relations, and community center usage.
Move-in/Move-out coordination: Oversee the smooth transition of residents by assisting with move-ins and move-outs. This includes conducting thorough apartment inspections, organizing and scheduling apartment turnovers, and coordinating with contractors or internal staff to ensure the timely completion of necessary tasks.
Issue resolution: Respond to resident issues and concerns promptly, working efficiently to address and resolve any problems to maintain high levels of resident satisfaction.

Administrative support:

Tenant and property documentation: Ensure the accurate maintenance and updating of tenant records, lease agreements, and other essential property documents, keeping all files well-organized and compliant with university policies.
Leasing and advertising: Assist in the promotion of available units, including updating listings, processing rental applications, and conducting property tours for prospective residents, highlighting the benefits and amenities of the community.
Market trends and rent pricing: Stay informed about the latest rental market trends and collaborate with the Residential Services Coordinator to review and adjust rent pricing to ensure competitive and fair rates.
Rent collection: Support the rent collection process by ensuring that payments are received on time; follow up with residents on any outstanding balances or late payments.

Maintenance Coordination:

Work order management: Act as the point of contact for all maintenance-related requests, coordinating the submission and tracking of work orders. Ensure all tasks are completed promptly and to the highest standards.
Vendor and contractor liaison: Communicate effectively with external vendors, contractors, and internal teams to schedule necessary repairs or property improvements. Follow up on the completion of work to ensure the quality of service and compliance with university standards.

Qualifications

Understanding of the operations and management of residential services, including housing, maintenance, and support services.
Knowledge of relevant local, state, and federal laws, regulations, and policies regarding residential services (e.g., fair housing laws, health and safety standards).
Familiarity with providing excellent customer service, especially in residential settings where residents may have diverse needs.
Basic understanding of budgeting, resource management, and financial oversight within residential services or housing operations.
Awareness of safety protocols, emergency response, and evacuation procedures relevant to residential facilities.
Strong verbal and written communication skills to interact with residents, vendors, and staff. Ability to write reports, maintain clear records, and provide effective instructions.
Ability to identify issues and concerns and take appropriate action to resolve them in a timely and effective manner.
Strong organizational skills to handle multiple tasks, schedules, and priorities simultaneously.
Ability to handle disputes and conflicts effectively, ensuring that all parties feel heard and understood, and that resolutions are reached peacefully.
Ability to work collaboratively with a team including maintenance staff, custodians, and other departments.
Ability to handle a variety of tasks and responsibilities, from coordinating service requests to scheduling meetings and managing electronic records.
Demonstrate leadership and take charge in the absence of the primary coordinator.
Ability to maintain a strong resident focus, responding to needs and concerns in a professional, courteous, and timely manner.
Strong attention to detail when managing records, schedules, maintenance issues, and requests to ensure everything is accurate and timely.
Training in customer service skills and experience interacting with the public a must.
Experience with Microsoft Office 365 Suite.
Bachelor’s degree in business or human services related area preferred; minimum of associate’s degree.

Benefits

CIU provides a benefits package that includes:

Health Plan;
401(k) plan with match opportunity;
Employer provided group life insurance;
Long term disability insurance;
Vacation days, holidays, sick leave, family leave;
Educational benefits: tuition reduction for PreK3-Graduate.

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Assistant Residential Services Coordinator

Description

Responsibilities

Qualifications

Benefits