Admissions Operations Specialist

Department

Admissions

Status

Full-Time

Time Period

Available

Description

The Admissions Operations Specialist serves as the working supervisor for the admissions operations team. This position maintains an assigned caseload and fulfills the administrative requirements necessary to evaluate and process applications and academic records for prospective and returning students.

In addition to direct processing responsibilities, the position coordinates the daily work of admissions processors, provides training and support, monitors accuracy and processing timelines, and helps ensure that admissions policies and procedures are applied consistently. The Admissions Operations Specialist serves as the primary resource for routine processing questions and escalates complex admissions, personnel, or systems matters to the Director of Enrollment Operations.

Responsibilities

Maintain an assigned caseload of prospective and returning students, including receiving and processing application documents and accurately entering information into admissions systems.
Review completed applicant files and determine eligibility for acceptance or rejection in accordance with established admissions policies. Escalate exceptions and complex cases as appropriate.
Provide day-to-day supervision, coaching, training, and support to admissions processors.
Assist the Director of Enrollment Operations with onboarding, performance feedback, annual evaluations, and the implementation of employee performance expectations.
Conduct routine quality-control reviews to ensure accuracy, consistency, and appropriate application of admissions policies and procedures.
Monitor processing volume, turnaround times, and backlogs, providing direct processing assistance where needed to maintain service standards.
Serve as the primary point of contact for enrollment counselors regarding applicant documents, file status, admissions requirements, and processing procedures.
Assist admissions staff with routine use of JRM, Etrieve, FormAssembly, J1 Admissions, and related systems. Refer system configuration, access, workflow, and technical issues to the Director of Enrollment Operations.
Maintain the admissions operations policies and procedures manual and ensure that processing practices are documented and applied consistently.
Identify recurring processing issues and recommend improvements to increase accuracy, efficiency, communication, and the applicant experience.
Provide daily operational leadership for the processing team in the director’s absence, referring significant personnel, policy, or systems decisions to the appropriate supervisor.
Assist with recruitment events and other enrollment division activities as needed.
Perform other miscellaneous duties assigned by supervisor.

Qualifications

Close attention to detail.
Natural technical ability and experience with computers and office equipment.
Excellent verbal and written communication skills.
Ability to work and make decisions independently.
Ability to work effectively as a member of a team.
Flexibility in days and hours available for work, including occasional weekends.
Aptitude to receive constructive criticism.
Proven interpersonal skills.
Able to work full-time on campus.
Experience in data entry, office functions, and database systems preferred.
Experience with MS Office and Adobe products.
Bachelor’s degree preferred.

CIU provides a benefits package that includes:

Health Plan;
401(k) plan with match opportunity;
Employer provided group life insurance;
Long term disability insurance;
Vacation days, holidays, sick leave, family leave;
Educational benefits: tuition reduction for PreK3-Graduate.

Admissions Operations Specialist

Description

Responsibilities

Qualifications

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