Academic Advisor

Primary duties:

• Advise students (primarily freshmen) regarding degree completion requirements and University policies through office hours and appointments, email and phone communication
• Assist new incoming students with first-time registration
• Assist freshmen in planning and registration each semester. Provide support and facilitate transition to faculty advisors for upperclassmen
• Host drop-in advising sessions in the student center several times each semester
• Proactively reach out to current students to help them identify available University resources, address other academic needs, and offer encouragement to increase retention and degree completion rates
• Assist admissions office with the development of suggested course sequence options for new students, with the help of academic deans
• Review academic progress of current students to ensure progress toward degree completion
• Assist in developing services and processes that enhance the student experience and support student retention and achievement
• Collaborate with faculty and other University departments to support students and resolve student issues
• Design social media posts publicizing deadlines and events; work with Student Development to post and make chapel announcements
• Other duties as assigned

Policies and Procedures:  Understand and apply policy and procedures related to:

• Family Educational Rights and Privacy Act [FERPA];
• American Association of Collegiate Registrars and Admissions Officers [AACRAO] records retention guidelines;
• Catalogs, curricular requirements and policies/procedures of all schools within the University;
• Registration and records functions of the University Registrar’s Office;
• Accreditation requirements [ABHE, ATS, SACS, and CACREP];
• Department of Education standards necessary to support the Financial Aid office; and
• Compliance requirements for the NCCAA.

Customer Service:  Provide on-call, quality assistance to students, in areas such as:

• Registration, enrollment verification, and website information;
• Academic petitions, faculty directed studies, Acadeum and transfer credit;
• Granting third-parties access to student records, FERPA restrictions and releases,
• Graduation, grades, transcript requests, room reservations, and telephone call/email routing, etc.

Project Management:  Execute tasks in areas as assigned such as:

• Understand how registration and record processes integrate with and affect the processes of other University departments.
• Attend staff meetings and other duties as assigned.