Admissions Operations Specialist (Communications and Processing)

Application Processing & File Management

• Receive and process incoming applicant documents, accurately and promptly entering information into the admissions CRM.
• Support enrollment counselors with frequent communication regarding applicant documentation and provide guidance related to admission policies and procedures.
• Assist in reviewing completed applicant files to confirm that required admission documentation has been received prior to final enrollment processing.
• Support admissions operations by ensuring applicant records contain the documentation necessary for accurate evaluation and communication.

Admissions Communications & Print Management

• Manage admissions email communications within the TargetX Email Builder platform, including creation, editing, and maintenance of funnel-based communication flows.
• Oversee TargetX Print operations including creation and maintenance of admission print materials and management of daily admissions mail.
• Perform quality assurance checks on admission communications to ensure accuracy of messaging, merge fields, and data used in automated communications.
• Monitor incoming communications to the admissions department inbox and route messages to appropriate admissions counselors or staff members.

Eligibility Verification & Communications Accuracy

• Review admission documents submitted by applicants to ensure required information related to scholarship eligibility are accurately recorded in the admissions CRM.
• Verify accuracy of scholarship estimates included in admissions acceptance materials prior to distribution.
• Identify discrepancies between admission documents and CRM scholarship estimates and resolve issues prior to student communication.
• Serve as a quality control checkpoint to ensure scholarship information communicated through admission materials reflects documented scholarship policy.

Operational Support & Cross-Team Collaboration

• Assist in monitoring admissions records to identify incomplete files or missing documentation and communicate follow-up needs to appropriate staff.
• Capture and organize official applicant documents, both electronic and physical, ensuring records are complete and prepared for evaluation.
• Assist in maintaining the policies and procedures manual for the admissions operations team by documenting business processes related to communications workflows and scholarship eligibility verification.
• Assist in recruiting events as needed.
• Perform other miscellaneous duties assigned by supervisor.