The Assistant Residential Property Manager works with the Residential Property Manager-in-Charge (PMiC) to serve residents of Pine View Properties as well as recruit prospective residents. The Assistant Manager is also responsible for managing day-to-day administrative tasks.

Sales:

• Maintain a working knowledge of local market in order to positively promote Pine View Properties and its amenities to prospective residents through showing, phone inquiries and email
• Follow up with qualified candidates to convert inquiries into quality applicants as needed
• Communicate regularly with applicants to maintain interest
• Ensure model and Community Center are clean and ready
• Ensure marketing materials and welcome bags are prepared and well stocked

Customer Service:

• Respond to prospective and current residents via email, voicemails, phone calls and visits in a welcoming and helpful manner with excellent verbal and written skills
• Communicate with Maintenance staff to ensure timely response to maintenance issues
• Schedule vendors, provide keys and materials as needed, accompany to apartments, and follow up as needed
• Assist residents with using their online portal, accessing the Pine View website, and internet/wifi issues

Administrative:

• Process new applications and communicate with prospective applicants
• Assign apartments to new residents with input from Property Manager-in-Charge working with Leasing Agent
• Send letters of intent, lease agreements, and track resident paperwork
• Review lease agreements with residents and answer questions
• Process parking decals
• Complete move-in and move-out inspections
• Ensure all files (paper and electronic) are organized and up-to-date
• Post utility charges to resident accounts with accuracy
• Post miscellaneous charges to resident accounts with accuracy
• Manage key log and ensure key security
• Assist with audits (file audit, furniture audit, storage room audit)

Financial/Legal:

• Receive payments and submit to the PMiC in a timely manner
• Calculate pro-rated amounts and communicate to the resident
• Add charges and fees to residents’ accounts
• Process invoices for payment
• Process bank deposits as needed
• Prepare monthly accounting reports
• Review and maintain knowledge of applicable laws (FERPA, SC Landlord and Tenant Act, Fair Housing Act, Americans with Disabilities Act, SC Licensing Law, etc.)

General:

• Assist PMiC as needed with various tasks and projects

• Excellent written and verbal communication skills
• Excellent computer skills including Microsoft Office, navigating web browsers, and organizing electronic files. Position requires learning the property management software through online tutorials and webinars.
• Highly organized and detail-oriented; accuracy in completing tasks is essential.
• Desire to serve others with a positive, welcoming attitude.
• Able to multi-task and handle frequent interruptions.
• Flexibility and willingness to perform a variety of tasks as the need arises.
• Knowledge of applicable laws (FERPA, SC Landlord and Tenant Act, Fair Housing Act, etc.) - may be acquired through property management licensure course.
• Accounting, bookkeeping or related financial experience preferred.
• Knowledge of AppFolio is a plus.
• Prior experience with CIU a plus.
• High School Diploma required.
• SC Property Manager License required (if not currently licensed, must complete Property Management course within 30 days of start date and pass licensure exam within 30 days of course completion).
• One year or more office/management experience required.
• Experience in property management preferred.

CIU provides a benefits package that includes:

• Health Plan;
• 401(k) plan with match opportunity;
• 100% of employee’s cost of group life insurance;
• Long term disability insurance;
• Vacation days, holidays, sick leave, family leave;
• Educational benefits: tuition reduction for PreK3-Graduate.

Interested and qualified candidates will complete the CIU Employment Application.