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Registration Coordinator

If you have an interest in this position, please download our application at and follow the online instructions for submission. If you have questions or are unable to download the application, contact the Human Resources office by phone: 1-800-777-2227 ext. 5009 or e-mail:

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40 hr/wk
June 15, 2014

POSITION SUMMARY:  The Registration Coordinator is responsible for maintaining course schedules and the course catalog; maintaining the academic calendar; setting up refund dates; reserving classrooms; troubleshooting registration problems; registering/withdrawing students as needed; having a working knowledge of related policies and procedures; providing quality service to faculty, staff, current students, alumni, and external constituencies; handling front-office duties in the absence of the admin assistant.

DUTIES AND RESPONSIBILITIES:  The Registration Coordinator must be a team player actively contributing to the success of the department as a whole, be willing to work in cross-trained areas and with other departments within the University setting.

Policies and Procedures:  Understand and apply policy and procedures related to:

  • Family Educational Rights and Privacy Act [FERPA];
  • American Association of Collegiate Registrars and Admissions Officers [AACRAO] records retention guidelines;
  • Catalogs, curricular requirements and policies/procedures of all schools within the University;
  • Registration and records functions of the University Registrar’s Office;
  • Accreditation requirements [ABHE, ATS, SACS]

Customer Service:  Provide on-call, quality assistance to faculty, staff, current students, alumni and external constituencies in areas such as:

  • Registration, enrollment verification, and website information;
  • Withdrawals and refund deadlines
  • Specifically helping Accounting/Financial Aid with issues related to registration and enrollment
  • Course schedules and room reservations
  • Academic petitions, faculty directed studies;
  • Granting third parties access to student records, FERPA restrictions and releases,

Project Management:  Execute tasks in areas as assigned such as:

  • Maintaining Standard Operating Procedures and Policies manuals;
  • Computer coding and set up for new academic year including registration, orientation, semester start-up services and working within our intranet and with internet;
  • Maintaining the course catalog;
  • Setting up the Academic Calendar for each term, determining refund dates;
  • Setting up and maintaining the course schedules for each term;
  • Assisting students, faculty/advisors with any registration issues and registering students manually as needed;
  • Assisting auditors each term;
  • Reserving classrooms for all constituents as needed throughout the year;
  • Collecting attendance each term;
  • Withdrawing students from courses/university, as needed
  • Assist and work with other University departments in the review and updating of annual academic catalogs;
  • Data accuracy verification and clean-up;
  • Submit reports to governmental agencies and the National Student Clearinghouse;
  • Commencement planning and ceremonies;
  • Understand how registration and record processes integrate with and affect the processes of other University departments.
  • Attend faculty and staff meetings and other duties as assigned.


KNOWLEDGE, SKILLS, AND ABILITIES:  The Registration Coordinator should:

  • Be team-oriented, able to multi-task and have a customer service orientation; 
  • Have a working knowledge of database functions including accuracy in data entry, data reports and word processing;
  • Be adept at handling confidential matters, have good communication skills, both orally and in writing and be able to prioritize projects based on administrative processes and academic cycle. 

Attention to detail is required.

Proficiency in Microsoft Excel and Word; Experience in EX Jenzebar (or other administrative software) helpful but not required.

EDUCATION AND TRAINING:  Bachelor’s degree and computer experience required; Master’s degree and office experience preferred.